Service
Robopac Sistemi provides a full and professional after sale service granting servicing and maintenance all over the world. From the time of purchase, Robopac Sistemi customers are assisted by highly experienced technicians and sales consultants during all phases of operation.
Robopac Sistemi guarantees an efficient and immediate service, reducing machine downtime to a minimum, thanks to the following services:
- videoassistance & teleservice
- efficient spare-parts service
- maintenance
- upgrading machine
- training school
The costumer assistance is guaranteed by the documentation available on the web site and by a team of 25 electrical-mechanical technicians for customer assistance.
Is also available a highly specialized assistance and fast diagnostic with remote on-line service.
Robopac Sistemi has a automatic spare-parts warehouse to which is possible order on the web site verifying availability parts, price and order tracing. In the dedicated area of the web site is also available the spare-parts catalog.
On request is possible the shipping of urgent orders in 24H.
Customers can agree with Robopac Sistemi specific planning of programmed and extraordinary maintenance and plan the possibility of upgrading the existing machines and updating to actual safety norms.
It’s possible to organize at the customers specific courses about use and maintenance on packaging machines for mechanical and electrical components.
ROBOPAC SISTEMI order entry area
P.I. 02691590406
Acanto
Websolute